Support

We're one email away.

Last updated · 15 May 2026

Tuck Me In is built and run by a small team. Email tuckmein@localhost.co.zw with any question - sign-in problems, pairing trouble, billing, refunds, data requests. Real people read every message; we aim to reply within one working day.

1. Contact us

The fastest way to get help is to email tuckmein@localhost.co.zw from the phone number on your account (or include it in the body so we can verify it's yours). Tell us what you tried, what you expected, and what actually happened. If you have a screenshot, attach it.

For anything privacy- or deletion-related, see the Privacy Policy and Delete account pages first - those cover the most common asks in full.

2. Signing in

The OTP code never arrives

By default the code comes over WhatsApp. If WhatsApp Business doesn't reach you within 30 s, tap the channel toggle on the login screen and try SMS. If neither lands, check that the country code on the number is right and that the phone has signal.

"Too soon" error after a resend

A 30-second cooldown between requests keeps the gateway happy. Wait for the countdown on the resend button to finish.

I'm stuck on the consent checkboxes

The login screen asks you to tick "I agree to the Terms" and "I agree to the Privacy Policy" before the Send-code button enables. Both are short reads - open the links to skim them.

3. Pairing a child's phone

I don't have the parent + child apps yet

Get the parent app from the App Store / Play Store. The child agent is sideloaded - open tuckmein.localhost.co.zw on the child's phone to download the APK. The empty-devices screen in the parent app has a QR code that points there.

"Code not found" / "Code expired"

Pairing codes are six digits and last 15 minutes. Open the agent on the child's phone - a fresh code is on the home screen. Type it into the parent app's pair sheet.

"You're using N of N devices"

Each plan supports a different number of paired devices: Free covers one, Home covers three, Family covers twelve, Family+ is unlimited. To pair another phone, either unpair an old one (parent app → device → … → Unpair) or upgrade to the next tier.

4. Billing and refunds

I paid but the app still says free

Pull-to-refresh the dashboard. The backend re-polls Pesepay automatically and your tier should update within a few seconds. If it doesn't, email us the Pesepay reference from your receipt and we'll force the update.

I want a refund

Refunds are handled case-by-case - if the service failed substantially for technical reasons on our end, we'll work it out fairly. Email tuckmein@localhost.co.zw within 30 days of the charge with the Pesepay reference and a short description. We don't refund "didn't use it much" or "changed my mind after the cycle started" - see Terms §6 for the full policy.

Cancel auto-renewal

Coming soon as an in-app toggle on the Settings sheet. In the meantime, email us with the word cancel in the subject and we'll stop the next renewal.

5. Tamper PIN, uninstall, lost access

My child knows the tamper PIN - change it

Parent app → Apps tab → Tamper PIN card → Change PIN. The change propagates to the child's phone on the next sync.

The agent won't uninstall on the child's phone

By design - that's what the tamper PIN guards. Set the same PIN on the parent app first (or remove it), then uninstall normally: Settings → Apps → Tuck Me In → Uninstall.

I lost the phone with the parent app on it

Sign in to a fresh install on another phone with the same number and the same OTP flow. Your devices, schedules and tamper PIN follow your account, not the device.

6. Your data

What we collect, what we don't, who else touches it, and how long we keep it are all in the Privacy Policy. Short version: we collect the smallest amount we can to enforce the rules you set, we don't read messages or record audio or screens, and we don't sell data.

Need an export of everything we have on you? Email tuckmein@localhost.co.zw with export in the subject. We reply with a JSON file within 30 days.

Need to delete your account? In-app: Settings → Danger zone → Delete account. By email: step-by-step here.

7. Bug reports + feature requests

Found something broken? Email tuckmein@localhost.co.zw with:

• What you were trying to do.
• What happened instead.
• Phone model + Android version (parent app: Device tab; child agent: Settings).
• A screenshot if possible.

Feature ideas welcome too. We don't build everything that gets asked for - see our explicit non-goals in the Privacy Policy §4 - but every email gets read.